1. Definitions “Origin”, “we”, “us”, “our” refers to Origin Gas Plumbing & Heating Ltd. “Customer”, “you”, “your” refers to the person(s) taking out the cover plan. “Property” means the residential address listed on the agreement. “Cover Plan” means the level of boiler/home cover selected by the customer. “Boiler” means the main gas boiler providing heating and/or hot water.

  2. Contract Term & Payment The Cover Plan begins on the start date. Agreement lasts 12 months and renews automatically. Payments may be monthly or annually. Failed payments may suspend cover.

  3. What Is Included – Annual Boiler Service – Breakdown cover – Parts & labour (plan dependent) Priority response

  4. What Is Not Included Pre-existing faults, boilers over 15 years old, sludge, scale, inaccessible pipework, cosmetic issues, smart controls not installed by Origin, and other exclusions defined in the full terms.

  5. Boiler Hea’lth Check An initial inspection may be required. Repairs must be completed before cover begins.

  6. Access Requirements Customer must provide safe access to boiler and covered systems.

  7. Parts Availability Where parts are obsolete, Origin may offer alternatives or cancel cover.

  8. Excess & Charges Some plans include an excess per call-out.

  9. Customer Responsibilities Maintain system pressure, provide accurate information, keep payments active.

  10. Origin Responsibilities Provide Gas Safe engineers and complete repairs within reasonable time frames.

  11. Liability Origin is not liable for consequential losses or delays outside our control.

  12. Cancellation Customers may cancel anytime. 14■day cooling-off period applies.

  13. Renewal Automatically renews unless cancelled 30 days before renewal.

  14. Complaints Contact info@origin-goh.com.co.uk

  15. Governing Law Scottish law applies.
    Company Details: Origin Gas Plumbing & Heating Ltd Gas Safe Registration: 637612 Company No: